RETURNS OF PHYSICAL PRODUCT
We shall accept the return of the product within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will only give a replacement of the Audio-CD, Video DVDs, Pen-drives and Kits. In case of any technical defect
Several types of goods are exempt from being returned.
- Book with obvious signs of use
- Any item not in its original condition or physically damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged due to Transport (7 Days of Delivery). If you need to replace it with the same item Email us: [email protected] and send your item to 8, Deepawali Centre, Opp. Old High Court, Income Tax Underbridge, Ashram Road Ahmedabad – 380014.
REFUND FOR ANY WORKSHOP WHERE 100% MONEY BACK GUARANTEE IS CLAIMED (LIVE)
- Our guaranteed Cashback Workshop is a program in which 100% of fees is refunded in case the Participant is not satisfied. For a refund, the participant must inform the event management at the time of event day only and hand over the kit (Which includes Manual Book, and other material which is given during the workshop including Certificates and Membership ID Card).
- Form of Money-back satisfaction is given to Participants. The money will be refunded by Cheque or By Digital Transfer/reversed if Online Payment is done within 14 days.
- The above Time Excludes Delay by Banking Partner/Credit card or Any Delay by Payment gateway Partner or other 3rd Party which is as per the Guidelines of the Reserve Bank of India (RBI).
- Once a participant demands a refund of fees for any genuine reason, the company will surely consider your request and refund the amount to him/her. Still, next time if the same participant makes his / her conscious decision to attend any of our further programs and demands a refund again, then the company is surely not liable to refund the fees for any other program or products (purchased) afterward because once the participant has asked for the refund he/she losses the faith in the trainer, program or product, in addition to this the participant hold no right to demand for the refund again under any circumstances.
REFUND FOR ONLINE WORKSHOPS ON DIGITAL PLATFORM (LIVE on Digital Platform)
- If the Participant is not able to attend the workshop, the Participant must share the Details with Team Sajan Shah at least 4 Hours before the start of the workshop. Any request after that will be not entertained.
- Online workshops will start at least 15 Minutes Early to check connectivity, Audio-Video Issues, and Resolve Issues.
- The Participant who informs the Sajan Shah Team about the inability to join the workshop will be transferred to the Next Scheduled Workshop and the Participant must attend the next Scheduled Workshop after that participant won’t be able to transfer to the next batch.
- The Enrolment can be transferred to another person 4 hours before the start of the Workshop and must inform the Sajan Shah Team.
If the payments are made through www.sajanshah.com using Online Payment Gateway, we will refund you through the same media as you paid from (Reversal of Transaction).
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you get the initialization of the Refund from the Sajan Shah Team or Payment Gateway, we request you to wait for 14 Banking days, check the Account statement, and re-verify the non-receipt of refund.
- In case the refund is on your Credit card then contact your credit card company, it may take up to 7 Days before your refund is officially posted to your account.
- Get the refund Transaction ID from the Sajan Shah team and contact your bank for the refund Status. There is often some processing time before a refund is posted to your account.
- If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] with the transaction details.
- If the item is marked as a gift or given as a gift by Sajan Shah Foundation then it is non-refundable.